Support

Answers to common questions, and a direct line to us for anything else.

How does the free trial work?+

Every new account gets 14 days of full access — every feature, no card required to start. You'll see a banner counting down the days left. When it ends, you'll need to subscribe to keep using your journal; your data stays exactly as you left it and is never deleted for a lapsed trial.

What does MB Trade Lab cost after the trial?+

A single monthly subscription — no tiers, no feature-gating to worry about. The exact price is shown before you confirm anything, at checkout.

Which pairs and instruments can I log?+

All forex majors and minors, gold and silver, oil, natural gas, and the major indices (NAS100, US30, SPX500, GER40, UK100, JPN225, FRA40, AUS200) — pick whichever you actually trade.

Can I export my data?+

Yes — your full trade history exports to CSV at any time from inside the journal, so your data is never locked in.

Can I share my journal with someone (a mentor, a prop firm)?+

Yes — every journal has a read-only shareable link that shows your dashboards without letting anyone edit your trades.

How do I cancel?+

Email us at mbtradelab@gmail.com and we'll cancel your subscription — you'll keep access until the end of your current billing period, and your data stays put in case you come back.

Is my trading data private?+

Yes. Your trades are visible only to you (and to anyone you deliberately send a read-only share link to). See our Privacy Policy for the full details.

Still stuck?

Send us a message and we'll get back to you at the email you provide.